Customer orders are usually shipped within 1-2 working days. Please note that during busy periods this may be longer however we will let you know via email if this is the case.
We deliver all items by first class Royal Mail (unless otherwise agreed at point of sale) we anticipate that orders will be delivered by the next working day after your order has been dispatched, however Royal Mail can take a extra few days during busy periods.
If an item you have ordered is out of stock we will inform you by email or telephone and advise you of an estimated delivery date.
Cancelling your order
Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your goods.
A full refund for the cost of the product being cancelled will be authorised upon receipt of your cancellation notification and receipt of the returned good/s.
It is your responsibility to return the goods to The Hemp Garden Skincare, in the same condition that you received them, following cancellation and the cost of postage to return the item/s is also your responsibility and will not be refunded.
Importantly, the goods must be returned within 14 calendar days of the cancellation and be in their original packaging and be unused. If the above conditions are not met, we reserve the right to refuse the cancellation.
If you would like to cancel your order please call our customer support line on +44 (0)1267 468210 or email firstname.lastname@example.org with details of your order, date and order number.
If your goods have already been dispatched you will be required to return them at your cost.
Prices are shown in pounds sterling including VAT.
We accept most major credit and debit cards including Visa, Mastercard and Switch.
If you have any queries please call us on +44 (0)1267 468210 or email email@example.com.
Our office opening hours are Monday to Friday 9.30am-4:30pm.
Saturdays 10:00am – 4:00pm.
The Hemp Garden Ltd is registered in England & Wales.
Registered Office: 4 Blue Street, Albion Arcade, Carmarthen, SA31 3LQ
Company No: 11138875